Privacy Policy

Introduction

Elegant Decor Home ("we", "us" or "our") values your privacy. This Privacy Policy explains how we collect, use, share and protect personal information when you visit elegantdecorhome.com, use our Palette Studio, contact us, book a consultation or subscribe to our newsletter. It also describes the rights available to you, including under California privacy law. By using our website, you acknowledge the practices described here.

Information We Collect

We may collect the following categories of personal information:

• Identifiers such as your name, email address, phone number and property address.
• Project details such as the services you are interested in, design preferences, photos, plans and messages you send us.
• Newsletter preferences such as topics you choose when subscribing.
• Internet activity such as browser type, device information, pages viewed and referring pages, collected automatically.
• General location derived from your IP address.

Our Palette Studio

The Palette Studio on our home page lets you preview colour palettes and lighting moods on an illustrated room. It runs entirely in your browser. We do not collect, store or receive the palettes you try unless you choose to mention them when you contact us.

How We Use Information

We use personal information to:

• Respond to enquiries and schedule consultations and site visits.
• Prepare design concepts, proposals, estimates and contracts.
• Plan, manage and complete design and renovation projects.
• Send newsletters and updates to subscribers.
• Maintain, secure and improve our website and services.
• Comply with legal, tax, licensing and regulatory obligations.

Cookies and Similar Technologies

We use cookies and similar technologies to operate the website, remember preferences and understand how visitors use our pages. Some features use browser session storage, for example to carry your email address from the footer newsletter box to our Subscribe page. You can manage cookies in your browser settings. Disabling cookies may affect some website features.

How We Share Information

We do not sell your personal information and we do not share it for cross context behavioural advertising. We may disclose information to:

• Service providers who host our website, deliver email and support our business operations.
• Trusted designers, suppliers, subcontractors and installers who help deliver your project.
• Independent lenders or warranty providers, only when you ask us to connect you with them.
• Professional advisers such as accountants, insurers and attorneys.
• Authorities and permitting offices when required by law.

If our business is reorganised, merged or sold, personal information may be transferred as part of that transaction, subject to this policy.

Calls, Texts and Emails

If you share your phone number or email address, we may contact you about your enquiry, appointments and project. We send marketing texts only with your consent. You may opt out of marketing communications at any time, and we may still contact you about active consultations or projects.

Project Photography

We may photograph our work to document progress and quality. With your permission, we may feature photos of completed interiors and exteriors in our portfolio, website or social media, without publishing your name or address. You may ask us not to use photos of your home at any time.

Newsletter

Subscribers receive design inspiration, guides and updates about our services. Each email includes an unsubscribe link, and you may also unsubscribe using our Unsubscribe page or by contacting us.

Data Security

We use reasonable administrative, technical and physical safeguards to protect personal information against loss, misuse and unauthorised access. No transmission or storage system is completely secure, so we cannot guarantee absolute security. Please contact us promptly if you believe your information has been compromised.

Data Retention

We retain personal information only as long as reasonably necessary for the purposes described in this policy, including delivering services, honouring warranties, resolving disputes and meeting legal and accounting obligations. Information that is no longer needed is deleted or de identified.

Your California Privacy Rights

If you are a California resident, the California Consumer Privacy Act, as amended by the California Privacy Rights Act, gives you the right to:

• Know what personal information we collect, use and disclose, and request a copy of it.
• Request deletion of personal information we hold about you, subject to legal exceptions.
• Request correction of inaccurate personal information.
• Opt out of the sale or sharing of personal information. We do not sell or share personal information as those terms are defined.
• Limit the use of sensitive personal information. We do not use sensitive personal information for purposes that require this right.
• Not be discriminated against for exercising your privacy rights.

To make a request, contact us using the details below. We will verify your identity before responding. You may also use an authorised agent, who must provide proof of authorisation. California residents may also request information about disclosures of personal information to third parties for their direct marketing purposes under the Shine the Light law. We do not make such disclosures.

Your Choices

You may browse most of our website and use the Palette Studio without telling us who you are. You may decline optional cookies, unsubscribe from marketing emails, ask us not to use photos of your home and update your contact preferences at any time.

Children's Privacy

Our website is intended for adults. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so that we can delete it.

Third Party Links

Our website may link to third party websites, maps and social media platforms. We are not responsible for their privacy practices and encourage you to review their policies.

Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised date. Please review it periodically.

Contact Us

For questions about this Privacy Policy or to exercise your rights, please contact Elegant Decor Home by email at contact@elegantdecorhome.com, by phone at +1 818-754-1752, or through our Contact Us page.